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Our Terms & Conditions protect your account

When you open an account with erek 32, these terms set out how we handle your deposits, withdrawals, account access and your rights as a player.

Account security verified at signupPayment protection on every depositWithdrawal verification for your safetySupport available in your language
erek 32 Our Terms & Conditions protect your account
GET IN TOUCH

How to contact us about these terms

Team online

Live Chat

Reach our support team on the lobby chat widget. Available daily 10 AM to midnight Indonesia time. Typical response under 5 minutes.

Email Support

Send queries to [email protected]. We reply within 24 hours with account or payment clarifications tied to these terms.

Account Settings

Update your contact details, language preference and communication choices directly in your account profile under Security & Preferences.

HOW WE SAFEGUARD YOU

Data, security and your account rights

Payment Data Encryption

Your DANA, OVO, GoPay and QRIS details are encrypted end-to-end. We never store full card numbers; only tokenised payment references are kept on our servers.

Account Verification

We verify your identity once at signup using your phone number and name. Withdrawals above certain thresholds may trigger re-verification via email or SMS.

Data Retention

Your account data is held for the duration of your membership plus 12 months after closure for regulatory compliance and dispute resolution purposes.

Cookie Policy

We use session cookies to keep you logged in and functional cookies to track your game and payment history. No third-party tracking cookies are placed on your device.

Right to Access

You can request a full copy of your account data and transaction history by contacting [email protected]. We deliver it within 15 business days.

Account Closure

To close your account permanently, open Settings > Account > Deactivate. Any balance is refunded to your original payment method within 5 business days.

What players ask about our terms

Any remaining balance is refunded to the payment method you used (DANA, OVO, GoPay or QRIS). Refunds process within 5 business days. If your original payment source is no longer valid, we hold the funds securely for 90 days and you can request a manual transfer via support.

Yes. Open your Account > Payment Methods and add or remove DANA, OVO, GoPay or QRIS wallets anytime. At least one active payment method must stay on file. Changes take effect immediately for deposits; withdrawals always go to the method you used for that deposit.

Contact live chat or email [email protected] with your account name and registered phone number. We send a verification code to your email. Once verified, you can reset your password. If you no longer have access to your registered phone, our team can update it after confirming your identity with recent transaction details.

Withdrawal limits depend on your account age and verification status. New accounts can withdraw up to 5 million rupiah daily. After 30 days of verified account activity, limits increase to 25 million. Players in Semarang, Makassar and across Indonesia see these limits applied uniformly.

Game availability depends on local law where you are located. All games — live tables, slots like Aviator and Dragon Tiger, plus our sportsbook — are available to all verified account holders in supported regions. Some games may be unavailable on mobile; check your device or switch to desktop.

Report suspected unauthorised access immediately via live chat or email. Provide transaction details and the date you noticed the issue. Our security team investigates within 24 hours and can freeze your account pending resolution. We review transaction logs and may request additional identity verification.

We review these terms annually and update them if regulations or our services change. You'll be notified of material changes via email and inside your account dashboard. Continued use of erek 32 after 14 days of notification means you accept the updated terms.