Reference

How we safeguard your account and legal standing

Your account on erek 32 is protected by encryption, real-time payment verification, and compliance with local laws where you play.

Encrypted account securityReal-time payment verificationTransparent transaction records
erek 32 How we safeguard your account and legal standing
REACH OUR LEGAL TEAM

How to contact us about your account or rights

Team online

Live chat support

Open a ticket in the lobby under Settings > Help. Our team responds to account and legal inquiries within 2 hours, Monday to Sunday 08:00–02:00 WIB.

Email correspondence

Send details about your account concern to [email protected]. We acknowledge receipt within 24 hours and provide full answers within 7 business days.

Account settings

View and update your legal preferences — communication language, data retention, withdrawal verification — from your account dashboard under Privacy & Legal.

HOW WE OPERATE TRANSPARENTLY

Data handling, security and your control

Data encryption

All passwords and payment details are encrypted end-to-end using TLS 1.3. Your account session expires automatically after 30 minutes of inactivity on mobile and 60 minutes on desktop.

Cookie and tracking

We use session cookies to keep you logged in and analytics cookies to understand which games and payment methods are most used. You can disable non-essential cookies in Settings > Privacy without losing account access.

Account verification

When you withdraw for the first time, we verify your identity and bank details to prevent fraud. This step takes 10–30 minutes and must be completed before any payout clears.

Data retention

We retain your account data, transaction history and support messages for 3 years after your last login or withdrawal, unless law requires longer. Closed accounts are anonymised after 2 years.

Third-party processors

Payment processors (DANA, OVO, GoPay, QRIS gateways) and fraud-prevention vendors see only what's necessary to complete your transaction. They follow their own privacy policies, linked in your receipt.

Your data rights

Contact [email protected] to request a copy of all data we hold on your account, correct errors, or ask for deletion. Requests are fulfilled within 7 business days where local law permits.

What players in Makassar and across Indonesia ask us

Access and eligibility depends on local law. We operate where we are permitted and verify your location at signup. If you're unsure whether gaming is available in your region, check with local authorities or contact our support team at [email protected].

Your account data is encrypted and stored securely. Once closed, your account becomes inactive but we retain transaction records for 3 years for legal and tax purposes. Personal identifiers are anonymised after 2 years. You may request full deletion where law permits.

Every withdrawal is verified in your account dashboard. You'll see the status, timestamp and payment method. Your bank or e-wallet app (DANA, OVO, GoPay, QRIS) will also show the incoming transfer. If a withdrawal appears unauthorized, report it to [email protected] within 24 hours.

Open a support ticket in-lobby under Settings > Help, or email [email protected] with your account number, transaction ID and concern. We respond within 2 hours (chat) or 7 business days (email). Your case is logged and reviewed by our compliance team.

Your card, e-wallet or bank details are never stored on our servers. Payment processors (DANA, OVO, GoPay, QRIS gateways) handle all sensitive data using encryption. We see only a token confirming the transaction succeeded, not your full credentials.

Immediately change your password from the login screen and contact our support team via live chat (08:00–02:00 WIB) or email [email protected]. We freeze suspicious accounts within minutes and investigate all fraud claims within 24 hours.

Yes. Email [email protected] with your account number and the phrase 'data access request.' We'll send a complete file of your account data, transaction history and support messages within 7 business days at no cost to you.